Refund Policy - Before making a purchase, we encourage you to:

1. Carefully review the services offered by The Glo Effect Brand Agency.

2. Read and understand ourTerms and Conditions.

​

If an error occurs during your purchase, please contact The Glo Effect immediately within 24 to 72 hours of the transaction. We will work diligently to resolve the issue and assist you with any necessary adjustments.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

​

1. Errors During Transactions: If a technical or human error occurs during the purchasing process, resulting in an incorrect or unintended payment.

2. Unsatisfactory Service Delivery: If the services provided by The Glo Effect Brand Agency do not meet the agreed-upon terms or expectations outlined at the time of purchase.

​

To be eligible for a refund, customers must contact The Glo Effect within 24 to 72 hours of the transaction. Requests submitted beyond this timeframe may not be eligible for review or approval.

Refunds are evaluated on a case-by-case basis to ensure fairness and transparency.

​

Conditions for Refunds

​

Refunds will be processed under the following conditions:

​

1. Service Not Delivered as Promised: If the services provided do not align with the agreed-upon terms outlined at the time of purchase.

2. Incorrect Purchase: If the customer made an accidental purchase due to an error during the transaction.

To ensure a refund can be processed:

• The customer must provide proof of purchase (e.g., receipt or payment confirmation).

• A clear explanation of the issue must be submitted to The Glo Effect within 24 to 72 hours of the transaction.

Refund requests will undergo a thorough review to verify the claim and determine eligibility. Refunds may not be granted if the criteria are not met or if the request is outside the designated timeframe.

​

Non-Refundable Services

​

All graphic design services provided by The Glo Effect Brand Agency are non-refundable. This includes personalized or custom design projects tailored to meet individual client specifications.

Due to the nature of graphic design work, where significant time and creative effort are invested to produce unique deliverables, refunds are not applicable once the service has been initiated or completed.

We encourage clients to carefully review their design requirements and provide clear feedback during the project process to ensure satisfaction with the final outcome.

​

Refund Process

​

Once a refund request is submitted to The Glo Effect Brand Agency, it will be handled as follows:

1. Acknowledgment of Request:

   • Upon receiving your refund request, we will acknowledge it within 24-48 hours via email or phone.

2. Review Process:

   • Our team will review the details of your request to verify eligibility based on our Refund Policy. This review may include evaluating the nature of the issue, proof of purchase, and compliance with our terms.

3. Decision Notification:

   • Once the review is complete, you will be notified of the decision regarding your refund request within 3-5 business days.

4. Processing the Refund:

   • Approved refunds will be processed promptly. Depending on your bank or payment provider, the refund may take 3-7 business days to appear in your account.

5. Method of Refund Payment:

   • Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.

We encourage customers to contact us directly at thegloeffectbusinessbranding@gmail.com or 225-650-4254 with any questions or concerns during the refund process.

​

Exceptions

Refunds may not be applicable in the following cases:

1. Promotional Offers or Discounts: Services or products purchased under special promotional conditions or discounted rates may not be eligible for refunds.

2. Non-Refundable Services: As outlined earlier, all graphic design services are non-refundable once initiated or completed.

3. Late Requests: Refund requests submitted beyond 72 hours from the time of purchase will not be considered.

4. ​

Customer Support Contact Information

For any questions, concerns, or refund requests, please reach out to us directly:

• Email: thegloeffectbusinessbranding@gmail.com

• Phone: 225-650-4254

• Business Hours: Monday–Friday, 9 AM–5 PM CST

• Address: Lake St, Lake Charles, LA, USA

We are here to assist and ensure you have a seamless experience with The Glo Effect Brand Agency.

​

Updates to the Policy

This Refund Policy is subject to periodic updates to reflect changes in business practices or applicable laws. We recommend reviewing this page regularly for the latest information. The last update was made on April 5th, 2025.​​